Privacy Policy

Revision Date: 03/20/2025

This Privacy Policy of FINTECH AMERICAS, S.A. DE C.V. (hereinafter also referred to as MONETAE) reflects MONETAE’s commitment to ensuring the effective protection of the personal data of clients, partners, professionals, users, and any individual or institution that interacts with this website or MONETAE’s digital platform.

The privacy and security of personal data are top priorities for FINTECH AMERICAS. Therefore, we transparently clarify how we collect, store, share, and use your personal data.

The purpose of this document is to outline the rights and responsibilities related to the processing of personal data, including its collection, receipt, classification, use, storage, deletion, modification, transmission, distribution, or any operation performed with USER information, in compliance with applicable laws.

BY ACCEPTING THIS PRIVACY POLICY, THE USER FREELY AND EXPRESSLY AGREES TO THE TERMS SET FORTH HEREIN.

Our websites may contain links to and from the websites of partners, advertisers, and affiliates. It is important to note that these websites have their own privacy policies, for which we are not responsible.

By using the MONETAE platform, the USER confirms that they are fully capable (over 18 years of age and without legal impediments) to use all the services offered.

KEY DEFINITIONS

  • USER: A person who accesses and interacts with MONETAE’s websites, applications, and services.
  • ACCOUNT: The profile representing the USER on the platform, containing their personal and registration data.
  • COOKIES: Files or data packets sent to the USER’s device to identify them and improve the services provided.
  • PERSONAL DATA: Any information related to an identified or identifiable natural person, including name, address, email, phone number, card number, IP address, and more.
  • CONSENT: The USER’s free, informed, and unequivocal expression of agreement to the processing of their personal data.
  • PLATFORM: MONETAE’s digital interface that enables Users to carry out transactions with digital assets.

TYPES OF INFORMATION COLLECTED

Personal data is collected voluntarily when you create an ACCOUNT, browse, or interact with MONETAE’s platform. Additionally, we automatically collect information via Cookies or authorized partners.

We use your data to fulfill legal and contractual obligations, operate our business, and deliver services. The legal basis for this processing is the express consent granted during registration.

INFORMATION PROVIDED BY THE USER

When registering an account, we collect the user’s personal information, such as full name, government-issued ID number, date of birth, email address, and phone number.

As part of our internal procedures and regulatory compliance policies, we also collect additional information during the registration process and in the execution of due diligence (Know Your Customer – KYC). This additional information includes, but is not limited to:

  • Proof of address (e.g., utility bills, bank statements, official documents)
  • Proof of income (e.g., pay stubs, bank statements, employment certifications)
  • Recent tax returns
  • Details of your economic or business activity
  • Personal or business references
  • Any other documentation necessary to verify your identity, financial profile, and the lawful origin of funds used in transactions on our platform.

MONETAE reserves the right to request additional documentation as needed to fully comply with applicable local and international regulations, prevent illicit activities, and safeguard the integrity of our platform and users.

TRANSACTION INFORMATION

When you carry out transactions using our Platform, we collect and store relevant information associated with each transaction to ensure security, transparency, and regulatory compliance. This information includes, but is not limited to, specific details of the transaction such as transferred amounts, dates and times, the currencies or digital assets involved, applicable fees or commissions, unique transaction identifiers, digital wallet addresses, the IP address from which the transaction is initiated, as well as information about the device used to perform the transaction.

Additionally, we collect complete billing data, including full name, tax address, tax identification number, payment method used, and a history of payments made through our Platform. We also collect up-to-date contact information, such as phone number and email address, in order to maintain smooth communication, provide timely support in case of questions or issues, deliver important notifications related to your transactions, and ensure proper management and monitoring of your account activity.

ACCESS & DEVICE DATA

We collect data about the devices you use to access our services, including operating system, browser, IP address, and GPS location (if authorized).

USE OF COLLECTED INFORMATION

The information collected will be used for the following purposes:

  • User Identification and Authentication: We use your personal data to verify your identity, ensure the security of your account, and enable secure and reliable access to our services from any device or location.
  • Continuous Improvement of Products and Services: Your personal data is analyzed to better understand your needs and preferences, allowing us to develop and offer personalized, relevant products and services tailored specifically to your user profile.
  • Transaction Processing and Management: We use personal data related to your transactions to process, deliver, and provide timely updates on the status of your operations.
  • Fraud Prevention and Security Controls: Your personal data is used in internal security procedures to identify and prevent potential fraud and illicit activities.
  • Customer Support and Service: We use your personal information to respond to inquiries, resolve technical or administrative issues, and provide quick and efficient solutions, ensuring personalized and effective assistance.
  • Personalized Marketing and Opinion Research: We use your information to conduct highly targeted marketing campaigns, satisfaction surveys, and market research. This includes sending promotional communications specifically tailored to your demonstrated interests and preferences.
  • Operational and Financial Performance Analysis: We use your data (in anonymized and aggregated form) to evaluate and optimize MONETAE’s operational and financial efficiency, identify areas for improvement, and generate strategic and statistical reports.

INFORMATION & DATA SHARING

We may share personal data with:

  • Technical service providers under strict confidentiality.
  • Judicial or governmental authorities, when legally required.
  • Affiliated companies within MONETAE’s corporate group, for service development and enhancement.

INTERNATIONAL DATA TRANSFERS

We may transfer personal data to other countries, ensuring—through contractual agreements—that those countries maintain adequate levels of data protection.

DATA PROTECTION

MONETAE is committed to the confidentiality and privacy of your personal data. We implement strong security measures to protect against unauthorized access, disclosure, alteration, or destruction.

These measures include:

  • Restricted internal access to your data
  • Encryption of personal data
  • Robust security policies and procedures

Our staff is trained and required to comply with strict internal confidentiality and data protection rules, ensuring ethical and responsible data handling.

DATA RETENTION PERIOD

Personal data is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law. In certain cases, data may be kept even after account deletion to comply with legal obligations or protect MONETAE’s legitimate interests.

YOUR RIGHTS

You have the following rights regarding your personal data:

  • Right of Access: To request and receive clear information about the personal data MONETAE holds and how it’s used.
  • Right of Rectification: To correct inaccurate or incomplete data.
  • Right of Deletion ("Right to Be Forgotten"): To request the deletion of data no longer needed or where consent is withdrawn.
  • Right to Object or Restrict Processing: To oppose or limit specific uses of your data, especially for marketing purposes.
  • Right to Data Portability: To receive your personal data in a structured, machine-readable format and transfer it to another provider.
  • Right to Transparent Information: To receive clear explanations of how and why your data is being processed.
  • Right to Notification of Incidents: To be promptly informed of any security breaches involving your personal data.

UPDATES TO THIS POLICY

MONETAE may update this Privacy Policy at any time to reflect technological or legal changes. Any changes will be communicated to users via our platforms.

The updated Privacy Policy will take effect 10 days after publication. If you do not agree with the changes, you must notify us by email within 5 days of publication. If no issues remain pending, the contractual relationship will be terminated.

GOVERNING LAW

The interpretation, use, scope, and termination of this document are governed by the laws of El Salvador. In case of disputes, the parties submit to the courts located in San Salvador.

CONTACT

For questions or inquiries, please contact our customer service team at:

https://www.monetae.io/contact

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